How many locations do you have? We have one service center location in Hanover Park, Illinois.
What is your business shipping address? Our business shipping address is:
Royal Camera Service 1134 E. Lake Street Hanover Park, IL 60133
What are your business hours? We are open: Monday - Friday 9:00am - 5:30pmMemorial Day Weekend
Saturday 10:00am - 2:00pm Saturday - May 27th - CLOSED Sunday Closed Sunday - May 28th - CLOSED
Monday - May 29th - CLOSED
Are you a reputable company? Yes, we certainly consider our company reputable. We have been doing business for over 17 years with many satisfied customers. If you would like to check our record with BBB please go to bbb.org.
How long are the repairs warranted? All digital cameras, camcorders/video equipment, projectors, TVs and computers are warranted for 3 months. Film cameras, lenses, flashes and winders are warranted for 6 months. Do I need appointment to bring my equipment in for repair estimate? NO. You can come to our service at any time during the business hours. Should I include any accessories? You should only attach items that might be related to the problem. If you are not sure please contact us. I just sent my unit to you for repair, what do I do now? We will contact you by e-mail or phone within 1-3 business days from the time we receive your item with repair estimate.
Is there any charge, if I refuse the repair estimate? NO. We do not charge refusal fee. We will ship your equipment back to you or if you wish we can dispose it for you. You will be only responsible for shipping/handling charges to ship your equipment back to you (we use UPS Ground Service).
How long do repairs take? We complete most of the repairs within 3-10 business days from the date you approve the quote. It might take longer only if parts are on back order. In that case we will contact you to let you know, when parts will be available from the manufacturer. Do you accept purchase orders? Yes, we do. We work with many businesses, schools, churches and government agencies. We are registered with DUNS, SAM and Tungsten. We just need you to fax/e-mail P.O. after we submit the estimate to confirm your repair order. How do I pay for the repair? We accept all major credit cards, checks, cash, money orders and P.O.'s. You can call us with credit card number, send check or fax/e-mail purchase order after we give you an estimate.
Do I receive notification when my repair is done? Yes, when the repair is done we will contact you by e-mail or telephone. If you are local customer and would like to pick up your item we will just let you know that it is repaired and ready for pick-up. If you shipped it to us we will ship it back by UPS Ground Service and we will contact you with ship date and tracking #.
Service areas: Hanover Park, Bartlett, Wayne, Glendale Heights, Glen Ellyn, Wheaton, West Chicago, Geneva, Batavia, Aurora, Carol Stream, Elgin, South Elgin, Streamwood, Barrington, South Barrington, Palatine, Medinah, East Dundee, West Dundee, Inverness, Huntley, Hampshire, Algonquin, Carpentensville, Sleepy Hollow, Campton Hills, Cary, Elburn, Montgomery, Lake Zurich, Rolling Meadows, Arlington Heights, Northbrook, Glenview, Winnetka, Skokie, Hoffman Estates, Mount Prospect, Elk Grove Village, Bloomingdale, Schaumburg, Roselle, Itasca, Wood Dale, Addison, Lombard, Downers Grove, Naperville, Lemont, Lisle and other Chicago area communities.
We also receive many mail-in repairs from Illinois, Wisconsin, Minnesota, Idaho, Oregon, Washington, Nebraska, South Dakota, North Dakota, Iowa, Indiana, Michigan, Ohio, Missouri, Kentucky, Arkansas, Oklahoma, Kansas,Tennessee, Georgia, Virginia, West Virginia, North Carolina, South Carolina, Washington DC, Florida, New York, Vermont, Pennsylvania, Massachusetts, Maine, Nevada, Wyoming, Utah, Arizona, Colorado, Connecticut, Rhode Island, New Hampshire, Delaware, Maryland, Texas, New Jersey, New Mexico, Montana and California.