Here are some of the e-mails we have received from our customers:
From: Al B Sent: Tuesday, December 5, 2017 11:24 AM To: Royal Camera Service Subject: Re: Repair Order #00101xxx
I received my camera the day before Thanksgiving. An unexpected surprise as I was never notified that it had been shipped. But this is not a complaint. The camera works great and the pictures are beautiful. Thank you not only for a job well done but the willingness to do it. Several of your competitors including one locally refused to even look at it claiming that is was too old. SLR cameras are precision instruments they are not cell phones! I know what an involved job it was as I even looked into doing it myself until I found out about you. Thanks again for a job well done.
From: ralph h Sent: Friday, October 27, 2017 11:45 AM To: firstname.lastname@example.org Subject: RE: Repair Invoice Packing Slip #00101xxx
I received my Grundig why be 500 radio yesterday evening and spent a great deal of time reacquainting myself with it. Due to your efforts it seems the original sensitivity and fidelity have been restored and the radio is performing as it did originally. Thank you very much.
An interesting antidote that I hope and pray does not ever occur again but highlights the units capabilitys. I live in Enid Oklahoma which is about 90 miles north of Oklahoma City. During the Murra building bombing in Oklahoma City I was listening to a live interview with the Oklahoma City Fire Chief conducted by the BBC and being broadcast over a shortwave station in New Zealand. How about that for around the world at 186,000 mi./s?
Having this radio returned to its original status has made this old blind guy very happy. Thank you very much!
Ralph H Enid, Oklahoma
Note: this document has been produced with the aid of voice recognition software and a screen reader designed for use by the visually impaired. Some words such as "no" and "know", "there" and "their" may be misused. Please understand. Thank you.
From: kathy f Sent: Tuesday, May 16, 2017 3:23 PM To: email@example.com Subject: Sony A7 repair
Good Afternoon ,
I just wanted to write to express my happiness in dealing with your firm. Last year I purchased the A7, with a price tag much higher than I usually would spend on a camera. A few weeks ago I set it on a bench in my garage after a shoot, and promptly swung my purse around , knocking it onto the garage floor . AUGH !! no more power, lights, sound, or anything.
I cautiously scoped the internet to find a repair location and came upon Royal Camera. I took a leap of faith and sent in my camera.
Quickly I received the notification of arrival, and just a few days later got the estimate. I was pleasantly surprised, and went ahead with the order. About a week later I received the camera back- in great working order with the explanation of repair.
FAST, FAIR and Reliable ! Nice doing business with you, and I have already passed your name on to others .
From: Jim P Sent: Saturday, February 20, 2016 6:32 PM To: firstname.lastname@example.org Subject: RE: Repair Invoice Packing Slip #00094xxx
Hi Folks. I received the camera today and it seems to work very well, thank you. Just a little history on this camera. I actually got it wet (freshwater) last May while hiking. Kodiak (Alaska) is a pretty wet place. Anyway, I sent it in to Precision Camera in Connecticut. To make a long story short, I finally got it back from them in October. For a long time I could not get them to reply to my inquiries, so finally I called the Ct better business bureau. Precision Camera got back to me and said the camera needed a new housing and they could not get parts. So, they sent it to the factory. They in turn apparently could not repair it, so I finally was able to get them to return it. It being a nice camera and not wanting to throw it away and being a mechanic all my life I decided to take it apart myself, and did. It is not that terribly difficult. Looking at it it seemed to me that the most likely place for water damage to occur was on top because of the microphone holes. I looked on ebay and found the power board for $40. But, in looking around the internet I found your website and thought I would give your facility a try instead. Hard to believe you fixed it after less than a week. While I have a better quality camera this is my "belt camera." I have this neat summer job where I fly into remote places in Alaska with a group of people and I take them around and we take pictures of bears. (I'll attach a couple) My larger camera is usually in my pack while this is usually on my belt. Since we use float planes I am in and out of the water all day so it is easy to get wet if I am not careful. Anyway, thanks again and I will remember your business in the event I need future repairs. Rgds, Jim
Sent: Wednesday, January 28, 2015 4:41 PM To: email@example.com Subject: Thank you
Thank you so much for fixing my camera!! I finally took it out and used it again and it's so perfect!! I will for sure be using your company again... Somehow my sisters camera is in the same shape mine was... Thanks again!! Lisa Sent from my iPhone
Sent: Friday, April 12, 2013 12:54 PM Subject: Thank you!
Hey guys. Just got my Nikon D40 back, and just wanted to say thanks for going above and beyond. I had accepted the fact that my flash was busted a loooong time ago, and when my shutter mechanism failed, I was simply set on fixing the shutter. But you guys went the extra mile and not only repaired the shutter, but fixed my flash AND the body damage my camera suffered over two years ago-without me telling you to! Awesome job. Thanks for the stellar service.
Sent: Saturday, February 16, 2013 8:51 AM Subject: satisfaction
Thanks for the quick return of my Panasonic FZ 200. After dropping it and finding it non functional I was disappointed to find that the Panasonic site listed only one shop with a long list of dissatisfaction on the web.
My wife, Judy looked up repair on the web and found your company and the friendly and professional response to my call hinted that you were not just some ordinary repair center. Turns out that you are exceptional and my 200 is back and functioning like NEW in a 12 day turn around! Thanks
Subject: Canon EOS 5D Date: Thursday, September 20, 2012, 12:15 PM
My name is Joe T, I spoke with you briefly on Wednesday Sept. 20, about a problem I had with my Canon EOS 5D. The Pix were too blue and could not be corrected with white balance adjustment or Kelvin Color Temp. The only way to correct the problem was with a 10Y CC filter or in photo shop.
My fearing the worst - a sensor replacement, you suggested that I try resetting the camera to original factory default settings and go from there. That's exactly what I did and the camera is back to working just fine. I guess the Camera settings became corrupted.
This email is to thank you for being so helpful and honest, You must come from
the old school of ethics. Your honesty is sincerely appreciated. If and when I need
a camera repair or service I will not hesitate to send my equipment out to you. Thank you again.
I'd like to write a few words to let you know how happy I am with your service. I have relied
on your repair services several times over last few years. Each and every time
I am very happy with the outcome. Fast, reliable and very professional service, very friendly
and knowledgeable people on the phone. Always meeting your deadlinesand what is most
important to me - my equipment is like brand new when I getit back. Clean, flawless and
working great! Thanks for staying in business all these years. I am recommending you to
every photographer I know!
September 11, 2009
Service areas: Hanover Park, Bartlett, Wayne, Glendale Heights, Glen Ellyn, Wheaton, West Chicago, Geneva, Batavia, Aurora, Carol Stream, Elgin, South Elgin, Streamwood, Barrington, South Barrington, Palatine, Medinah, East Dundee, West Dundee, Inverness, Huntley, Hampshire, Algonquin, Carpentensville, Sleepy Hollow, Campton Hills, Cary, Elburn, Montgomery, Lake Zurich, Rolling Meadows, Arlington Heights, Northbrook, Glenview, Winnetka, Skokie, Hoffman Estates, Mount Prospect, Elk Grove Village, Bloomingdale, Schaumburg, Roselle, Itasca, Wood Dale, Addison, Lombard, Downers Grove, Naperville, Lemont, Lisle and other Chicago area communities.
We also receive many mail-in repairs from Illinois, Wisconsin, Minnesota, Idaho, Oregon, Washington, Nebraska, South Dakota, North Dakota, Iowa, Indiana, Michigan, Ohio, Missouri, Kentucky, Arkansas, Oklahoma, Kansas,Tennessee, Georgia, Virginia, West Virginia, North Carolina, South Carolina, Washington DC, Florida, New York, Vermont, Pennsylvania, Massachusetts, Maine, Nevada, Wyoming, Utah, Arizona, Colorado, Connecticut, Rhode Island, New Hampshire, Delaware, Maryland, Texas, New Jersey, New Mexico, Montana and California.