Testimonials

From: Al B
To: Royal Camera Service
Subject: Re: Repair Order #00101xxx

Hello,

I received my camera the day before Thanksgiving. An unexpected surprise as I was never notified that it had been shipped. But this is not a complaint. The camera works great and the pictures are beautiful. Thank you not only for a job well done but the willingness to do it. Several of your competitors including one locally refused to even look at it claiming that is was too old. SLR cameras are precision instruments they are not cell phones! I know what an involved job it was as I even looked into doing it myself until I found out about you. Thanks again for a job well done.

Al B

__________________________________________________________________________________________________ 

From: ralph h
To: royalestimate@comcast.net
Subject: RE: Repair Invoice Packing Slip #00101xxx

I received my Grundig why be 500 radio yesterday evening and spent a great
deal of time reacquainting myself with it. Due to your efforts it seems the
original sensitivity and fidelity have been restored and the radio is
performing as it did originally. Thank you very much.

An interesting antidote that I hope and pray does not ever occur again but
highlights the units capabilitys. I live in Enid Oklahoma which is about 90
miles north of Oklahoma City. During the Murra building bombing in Oklahoma
City I was listening to a live interview with the Oklahoma City Fire Chief
conducted by the BBC and being broadcast over a shortwave station in New
Zealand. How about that for around the world at 186,000 mi./s?

Having this radio returned to its original status has made this old blind
guy very happy. Thank you very much!

Ralph H
Enid, Oklahoma

Note:  this document has been produced with the aid of voice recognition
software and a screen reader designed for use by the visually impaired.
Some words such as “no” and “know”, “there” and “their” may be misused.
Please understand.  Thank you.

_________________________________________________________________________________________________

 From: Gordon A

To: royalcameras@comcast.net

Subject: camera repair

To the wonderful people at Royal Camera.

I got my camera back today after sending it to you for repair. The work done was exceptional, the price was very reasonable & you have one very happy & satisfied customer.

Should anything else happen to my camera that needs a professional fix, I feel comfortable in knowing who to send it to.

Thank you very much.

Gordon A

__________________________________________________________________________________________________

 

From: THOMAS  P
To: royalcameras@comcast.net
Subject: THANK YOU.

My Canon EOS DIGITAL camera came home this past week, and I am very pleased with its operation.

Your technicians know their cameras. I feel confident in using my CANON EOS for many more years.

Retrospect you have saved my a few hundred dollars had I gone out and purchased a new camera.

This camera was and now still is very important to me as my youngest saved her money to buy it for

me as a Father’s Day gift 12 years ago.

“Thank you” is not enough to express my appreciation for your efforts.

Sincerely,

THOMAS E

Plymouth, Massachusetts

__________________________________________________________________________________________________

 

From: kathy f
To: royalcameras@comcast.net
Subject: Sony A7 repair

Good Afternoon ,

I just wanted to write to express my happiness in dealing with your firm. Last year I purchased the A7, with a price tag much higher than I usually would spend on a camera. A few weeks ago I set it on a bench in my garage after a shoot, and promptly swung my purse around , knocking it onto the garage floor . AUGH !! no more power, lights, sound, or anything.

I cautiously scoped the internet to find a repair location and came upon Royal Camera. I took a leap of faith and sent in my camera.

Quickly I received the notification of arrival, and just  a few days later got the estimate. I was pleasantly surprised, and went ahead with the order. About a week later I received the camera back- in great working order with the explanation of repair.

FAST, FAIR and Reliable ! Nice doing business with you, and I have already passed your name on to others .

Thank you,

Kathy

Tipp City, Ohio

_______________________________________________________________________________________________

From: Tamara B
To: royalestimate@comcast.net
Subject: Re: Repair Invoice Packing Slip #00097xxx

Just wanted to let you know, that I received my projector a few weeks ago.  It is in GREAT working order.  I just

wanted to thank your team of professionals for taking my call, answering my questions, and providing me

once again with a quality product.  I was seriously considering buying another projector.

Boy, I’m glad I didn’t!  I am really pleased with your work and will refer any that I know of looking for projector repair.

Thank You!!!

_____________________________________________________________________________________

To: ROYAL CAMERA SERVICE, INC.
Subject: Re: Repair Invoice Packing Slip #00097xxx

Hi,

Projector arrived to me safe and sound. Box in beautiful condition.

Sadly for me I was told it may be a week before they allow me to put it back in service due

to the many services at this time of year.Box will remain unopened and locked in office until

time allows. I’ll let you know how I did when its back in service.

Just wanted to say thank you to all involved with this repair. You folks have been so wonderful

and professional that I am not even worried about the projector functioning when I hook it back up.

Have a wonderful and safe Holiday.

God Bless,

Thomas

________________________________________________________________________________________

From: Cora J
To: service@royalcameras.net
Subject: Thank you!

I would just like to say that I am so happy with my Canon G12 repair.  It looks beautiful and operates

just as it should.  The entire repair operation from the first technician I talked to, to receiving the repaired

camera in a timely fashion.  this is great!

I’ll recommend your service to any and all who ask about repairs.

Sincerely,
Cora J
Minden, NV

______________________________________________________________________________________

From: Raymond T
To: royalestimate@comcast.net
Subject: RE: Repair Invoice Packing Slip #00096xxx

My camera returned home yesterday and works like new!

Thank so much for your skills and honesty.

Raymond T

_________________________________________________________________________________________

From: Raena H
To: Royalestimate
Subject: RE: Repair #96xxx

Thank you so much! I now have a like new camera. After taking a bath at the bottom

of the Grand Canyon no one else wanted to even look at it

If you want to put that on your website, feel free. Raena H. Flagstaff, AZ

_________________________________________________________________________________

From: Jon J M
To: ROYAL CAMERA SERVICE
Subject: Re: Repair Order #00096xxx

Dear Jeff,
Just wanted to thank you. Both the SONY and PANASONIC cameras are working beautifully.
Your work is truly appreciated.

Best wishes,
Jon

_________________________________________________________________________________________

From: Richard
To: royalcameras@comcast.net
Subject: great job!

yo, i just got my camera back IT’S UNBELIEVABLE ! it’s just like brand new I can’t tell you how

much i appreciate what you have done for me ,now i don’t have to spend big bucks to replace it .

I just told my friend Lazlo who is an incredible photographer and one of his cameras just died

on him so he will be getting in touch with you soon THANKS AGAIN -Richard G

________________________________________________________________________________________

—–Original Message—–
From: John C
To: Royalestimate
Subject: RE: Repair Invoice Packing Slip #00095xxx

Jeff

I received my camera yesterday. Everything is perfect.  I am very happy.  I just want to thank you again for

the excellent service & communication. I would recommend Royal Camera Service to anyone

with a camera problem.

Gail C

______________________________________________________________________________________

From: joe
To: royalcameras@comcast.net
Subject: Thank you!

Thank you for fixing my nikon D5000. You did a wonderful job! I will recommend your company to my

friends and with your permission i will share your web site  to my Facebook friends. I very happy with your work.☆☆☆☆☆.

J. L

Rhinebeck, NY

______________________________________________________________________________________

From: Kenyon F
To: royalestimate@comcast.net
Subject: Re: Repair Invoice (Customer) #00094xxx

Hey Jeff, Bill and folks:

Got my camera back today and it appears to be in tip-top shape so want to thank you for doing a great job.

I now realize the rotor dial on the back of the camera was broken when I bought the camera.

I assumed it just needed a little use to “loosen” up which, of course, never happened. Since I shoot

mainly in aperture mode when outside and manual when in studio, I don’t use the front dial that much

so don’t really care that it sticks. Nice to have the LCD screen working again. The Carl Zeiss is such

a great lens….nice to have it back in perfect working condition. As I was telling Jeff, I was at the WPPI EXPO

and got to play with the new Sony a6300 and subsequently bought it when it came out last Thursday.

Even though a cropped sensor, it isan amazing camera and hopefully will draw less attention when I am

out and about shooting. (I had one Nikon DSLR stolen in China and one in London). Those that steal

cameras for a living tend to look past the Sony brand….although with the mirrorless revolution taking

off….probably not much longer. 🙂 At any rate, thanks again for the workmanship involved in fixing

the camera and lens and have a great Spring and Summer there in the midwest.

Respectfully,
Kenyon F
IG: Kenyon_Studios

___________________________________________________________________________________

From: Bill S
To: royalestimate@comcast.net
Subject: Re: Repair Invoice Packing Slip #00094xxx

Thank you very much. The camera  now works like a charm now. The turn around time was much

faster than I anticipated and the price I felt was very fair. Thank you your excellent work. I will certainly

use you in the future if needs arise and recommend you to my friends in need of camera repair.

Best Regards,

Bill S

____________________________________________________________________________________

From: Jim S
To: royalestimate@comcast.net
Subject: Customer satisfaction

Dear Staff,

Please pass on the word that I was completely satisfied and overjoyed to
receive my Panasonic camera this week.

I was delighted with your prompt attention to the reception, repair and
mailing of the camera back to me.

I certainly will recommend your business to my friends who may need camera
repair or work.

Thanks so much for the attention to customer satisfaction.

Most sincerely,

Jim S
Grand Rapids Mi

_____________________________________________________________________________________

From: Jim P
To: royalestimate@comcast.net
Subject: RE: Repair Invoice Packing Slip #00094xxx

Hi Folks. I received the camera today and it seems to work very well, thank
you. Just a little history on this camera. I actually got it wet
(freshwater) last May while hiking. Kodiak (Alaska) is a pretty wet place.
Anyway, I sent it in to Precision Camera in Connecticut. To make a long
story short, I finally got it back from them in October. For a long time I
could not get them to reply to my inquiries, so finally I called the Ct
better business bureau. Precision Camera got back to me and said the camera
needed a new housing and they could not get parts. So, they sent it to the
factory. They in turn apparently could not repair it, so I finally was able
to get them to return it. It being a nice camera and not wanting to throw it
away and being a mechanic all my life I decided to take it apart myself, and
did. It is not that terribly difficult. Looking at it it seemed to me that
the most  likely place for water damage to occur was on top because of the
microphone holes. I looked on ebay and found the power board for $40. But,
in looking around the internet I found your website and thought I would give
your facility a try instead. Hard to believe you fixed it after less than a
week. While I have a better quality camera this is my “belt camera.” I have
this neat summer job where I fly into remote places in Alaska with a group
of people and I take them around and we take pictures of bears. (I’ll attach
a couple) My larger camera is usually in my pack while this is usually on my
belt. Since we use float planes I am in and out of the water all day so it
is easy to get wet if I am not careful. Anyway, thanks again and I will
remember your business in the event I need future repairs.
Rgds,
Jim

___________________________________________________________________________________

To: royalestimate@comcast.net
Subject: Re: Repair Invoice Packing Slip #00093xxx

I received my camera last night, as promised….I haven’t given it a “full run” but just wanted you to know

I impressed I am with the timely fashion of your services!

No doubt if I ever have another problem, Royal Camera Service will be my first call….thanks

Beverly B

__________________________________________________________________________

Subject: testimonial

Royal Cameras,

It was a bit scary to send my camera to somewhere unknown that I found on the internet but I am

so glad that I did.  Your service was fast.  Your communication was beyond excellent.  And your

repair charges reasonable.  You fixed my camera and I am so grateful.  I will use your repair

service again and recommend it to others.

Thank you so much.

Kristi K

Bemidji, MN

______________________________________________________________________________

Subject: Re: Repair Invoice Packing Slip #00084xxx

I wanted to let you know how pleased I’ve been with the service your company gave me.

When I shipped you my Canon Rebel XS it was with much nervousness. Even though

I had researched you online it still worried me to ship off my camera to unknown hands.

But you were great in keeping me informed of all actions, you were prompt in the timelines you

gave me, and, best of all, you fixed my camera! I’ve been using the camera and it works like

a charm again. Again, thank you for your service. I have already bragged on you to some

fellow Canon users, should they need a repair service.

Nancy B

______________________________________________________________________________

Subject: RE: Thank you for Good Repairs

Sending a brief message of thanks to Royal Camera Service Dept for repairing my

Canon EOS 1D Mark 2n camera body (shutter, mirror issues) this year. So far, no problems,

everything working good. Much appreciated!

Greg M

 

______________________________________________________________________________

Subject: Thank you.

I just wanted you to know how pleased I am with your repair work on my mom’s Canon

Optura 20 Mini  DV Camcorder. My mom passed away on Feb 18, and so this camcorder

really means a lot to me. I may never use it, except for a time or two for sentimental reasons.

But I fell so much better knowing it is in like new working condition and ready for use.

Your repair work was actually better than the work performed by Canon a while back.

And your price was very reasonable for the repairs needed.  Thank you again, so much

for helping me during this time. And thank you for the excellent repair work! In honor

of my loving Mother.

Charles M

Florida

_____________________________________________________________________________

 

Subject: Camera #00083xxx

Hello,

My cameras arrived today & I must say “they look great.” Thanks for taking

time to get the broken one back in working order and being honest enough

to tell me that nothing was wrong the the other.

I look forward to recording my son’s basketball game this Saturday.

Because of your honesty and great service I’m telling my friends and

family about Royal Camera.

Thanks Again

Randy S (A satisfied customer)

____________________________________________________________________________

 

Subject: Re: Repair Invoice Packing Slip #00083xxx / BOX

To everyone at Royal:

I just wanted to let you know I received the projector yesterday. I unpacked it and found

it to be in perfect condition. It is now up and running again!!

I have to say, using Royal Camera Service to repair my projector was a great

experience. Your professionalism and attention to detail was extremely refreshing.

I really appreciated the notes and emails letting me know the progress of the repair.

You can bet, if the need arises, I will be coming back to Royal.

Sincerely,

Reb N R

______________________________________________________________________________

Subject: RE: Repair Invoice Packing Slip #00083xxx

You guys are the best! I have been very pleased with your service and I have
been telling anyone I know with camera problems to contact you. Thanks and
have a good day.

Steve P. W
Comfort Advisor

______________________________________________________________________________

Subject: Re: Repair Invoice Packing Slip #00083xxx

Dear Sir:

Thank you for your service. The camera arrived by UPS Monday Evening, January 20, 2014.

I feel that the job was very nicely done and complete. Thank you again for your excellent service.

Have continual success with your business.

Stephen L. J

______________________________________________________________________________

Subject: Compliments

Gentlemen and Ladies:

Just a quick note to say how impressed I am with the quality of your service.

From the estimate (00083xxx) to the successful repair, the whole process was

free of complications.  I would strongly recommend Royal Camera Service to anyone

who requires their photographic equipment to be repaired.

John H. M  M.D.

______________________________________________________________________________

Subject: Thank you!

Hey guys. Just got my Nikon D40 back, and just wanted to say thanks for
going above and beyond. I had accepted the fact that my flash was busted a
loooong time ago, and when my shutter mechanism failed, I was simply set on
fixing the shutter. But you guys went the extra mile and not only repaired
the shutter, but fixed my flash AND the body damage my camera suffered over
two years ago-without me telling you to! Awesome job. Thanks for the
stellar service.

Thank you,
Keith B

_____________________________________________________________________________

Subject: Re: Repair Invoice Packing Slip #00078xxx

Just a note to thank you all so much for fixing my camera so quickly and sending

it to me safely and ahead of the promised schedule. I’m really pleased.

My best wishes,

Lori K

_____________________________________________________________________________

Subject: Re: Repair Invoice Packing Slip #00078xxx

Just wanted to let you guys know that I received my lens and camera…… My mom

is happy that her coolpix is functional again. And you guys did absolutely outstanding

work on my lens. I used it yesterday for the first time and it is spot on. I am getting

ready to pack up another lens in need of repair.

Thanks Again

Bob S

______________________________________________________________________________

Subject: satisfaction

Thanks for the quick return of my Panasonic FZ 200. After dropping it and
finding it non functional I was disappointed to find that the Panasonic site
listed only one shop with a long list of dissatisfaction on the web.

My wife, Judy looked up repair on the web and found your company and the
friendly and professional response to my call hinted that you were not just
some ordinary repair center. Turns out that you are exceptional and my 200
is back and functioning like NEW in a 12 day turn around! Thanks

Mike F
Troy, OH

______________________________________________________________________________

Subject: Canon EOS 5D

Hello Paul,

My name is Joe T, I spoke with you briefly on Wednesday Sept. 20,
about a problem I had with my Canon EOS 5D. The Pix were too blue and
could not be corrected with white balance adjustment or Kelvin Color Temp.
The only way to correct the problem was with a 10Y CC filter or in photo shop.

My fearing the worst – a sensor replacement, you suggested that I try resetting
the camera to original factory default settings and go from there. That’s exactly
what I did and the camera is back to working just fine. I guess the Camera
settings became corrupted.

This email is to thank you for being so helpful and honest, You must come from

the old school of ethics. Your honesty is sincerely appreciated. If and when I need

a camera repair or service I will not hesitate to send my equipment out to you.
Thank you again.

Sincerely,
Joe T

PS feel free to use this email as a testimony

______________________________________________________________________________

Subject: Camera

I received my camera today. It seems to be working great. I was very nervous sending

my camera to a camera shop I found online. I appreciate the way you stayed in touch

with me while you had my camera. I also want to thank you for fixing it quickly and getting

it back to me so quickly. I have an Olympus that needs a door where the memory

cards are. Do you work on Olympus brand?
Thank you.
Julie Akers

_______________________________________________________________________________

Dear Incredibly Wonderful People at Royal Camera:

I received my Canon Ps SX30 IS back today after sending it out for repair a few

weeks ago. I was totally surprised to see it back so quickly and working once

again as I had given up hope and even thought about buying a replacement… so, for

the fraction of the cost of a new camera, you have come to the rescue.

Thank you, thank you, thank you! My phone camera was “okay” but there’s nothing like my Canon.

You all ROCK.

Gracie F

_____________________________________________________________________________

I just wanted to thank you for your courteous and professional services on my camera!

Although I have not received it back yet, I am confident that all is well. I appreciate the fact

that you guys all promptly return emails and answer questions and are so polite and

professional! I got burned once using a service that was out of state, so I was a bit

wary, but I would recommend your business ot anyone. Thank you so very much!!!!

Alice O

_______________________________________________________________________________

I want to thank you for the excellent service in repairing my camera. It was done

in a timely manner and done well and for a reasonable price. I appreciate your

good service. Please pass my thanks along to whomever was a part of repairing my camera.

David R

_____________________________________________________________________________

Dear Royal Camera,

This is a note to say thank you. Our Yashica has been restored to its previous

condition and we are enjoying taking many photographs with it.

Sincerely,

Mark

Milwaukee, WI

______________________________________________________________________________

Just got my camera back~ can’t thank you enough for your wonderful service!!!

I will recommend you to everyone!!!
Thanks!
Christy F

_____________________________________________________________________________

Dear Royal Camera Service,

We received our repaired and cleaned camera. Wow! It works and looks as

good as brand new! We are joining your fan club.

Thank you very much,
Hank W

Carmel, IN

______________________________________________________________________________

I just wanted to say Thank-you for the great service I received. I sent in a camcorder

to be repaired, the service was very quick and my son was thrilled that his camera is working great!

Thank- you very much,

Gloria W

_______________________________________________________________________________

I’d like to write a few words to let you know how happy I am with your service. I have relied

on your  repair services several times over last few years. Each and every time

I am very happy with the outcome. Fast, reliable and very professional service, very friendly

and knowledgeable people on the phone. Always meeting your deadlinesand what is most

important to me – my equipment is like brand new when I getit back. Clean, flawless and

working great! Thanks for staying in business all these years. I am recommending you to

every photographer I know!

Thanks again

Christopher