Shipping Instructions
Please read the following information before shipping your equipment:
1) Enclose your equipment in a plastic bag to protect it from moisture and from small pieces of packing material going inside the unit. Please do not include projector power cords and mounts. Projector mount must be removed before shipping.
2) The unit should be packaged in a box (not in envelope – even the envelope with bubble wrap inside). There should be a minimum of 2-6 inches of space around unit for extra padding (like bubble wrap and packing foam peanuts). It is very important to put extra padding when you ship heavy items like professional DSLR cameras, large lenses, large camcorders and especially projectors.
VERY IMPORTANT for large projectors with removable lens: lens must be removed from the projector and packaged separately! If it is a very heavy projector lens, it should be shipped in a separate box. You can only ship a large projector with a lens attached if it is shipped in a wooden crate or special projector case like a Pelican Case (https://www.pelican.com/us/en/).
3) Please fill out the Shipping Form and print it – when you open the PDF file you can type in all the information on your computer and then print it. We also have the Address Label for your convenience – you can just print it out, fill in your return address and tape it to the package. Make sure that Shipping Form with all your information is included in the package.
4) Remember to get the tracking number for your shipment.
5) We will contact you within 2-4 business days from the time we receive your package with the estimate and time needed for repair.
If you have any additional questions please contact our friendly customer service: Contact Us
Shipping Address: Royal Camera Service
1134 E. Lake Street
Hanover Park, IL 60133
RETURN SHIPPING
We are using UPS Ground service for shipping all of our packages. If you need us to ship it back by a faster service please indicate it on the shipping form. We are not liable for lost or damaged items in shipping that were not insured. Customer is responsible for return shipping, handling and shipping insurance. Standard UPS shipping insurance covers $100 – please make sure you cover any additional amount you feel is appropriate in case of shipping damage or lost package. There is information about additional insurance on our Shipping Form.
SERVICE AREA
We only service equipment shipped from and to addresses within continental US and Hawaii.
NO INTERNATIONAL SHIPPING.
Thank you for using our service!
