Our business shipping address is:
Royal Camera Service
1134 E. Lake Street
Hanover Park, IL 60133
| Monday – Friday 9:00am to 5:30pm
Saturday – 10:00am to 2:00pm Sunday – Closed |
Thanksgiving Schedule
Thursday – November 28 – CLOSED Friday – November 29 – OPEN Saturday – November 30 – CLOSED |
Yes, we certainly consider our company reputable. We have been doing business for over 24 years with many satisfied customers. We are BBB Accredited Business – if you would like to check our record with BBB please go to bbb.org.
Digital Cameras…………………………………..3 months
Camcorders ……………………………………….3 months
Projectors……………………………………………3 months
Lenses………………………………………………..6 months
No – you do not have to make an appointment.
You should only attach items that might be related to the problem. If you are not sure please contact us. Please do not ship/bring projector mounts.
We will contact you by e-mail or phone within 2-3 business days from the time we receive your item with the repair estimate. Projector estimate may take 3-5 business days.
NO. We do not charge refusal fee. We will ship your equipment back to you or if you wish we can dispose it for you. You will be only responsible for shipping/handling charges to ship your equipment back to you (we use UPS Ground Service).
We complete most of the repairs within 5-14 business days from the date you approve the quote. It might take longer only if parts are on back order. In that case we will contact you to let you know, when parts will be available from the manufacturer. Projector repairs may take 3-6 weeks.
Yes, we do accept purchase orders – please contact us to check if your organization qualify for P.O. We just need you to e-mail P.O. after we submit the estimate to confirm your repair order.
We accept all major credit cards, checks, cash, money orders and P.O.’s. You can call us with credit card number, send a check or fax/e-mail purchase order after we give you an estimate.
Yes, when the repair is done we will contact you by e-mail or telephone. If you are local customer and would like to pick up your item we will just let you know that it is repaired and ready for pick-up. If you shipped it to us we will ship it back by UPS Ground Service and we will contact you with ship date and tracking.
